FAQs

What is your return policy?

Most* of our products are returnable within 30 days of receipt, as long as they are undamaged and in re-sellable condition.  Just email embroideredtreasures@yahoo.com and include your original order number and reason for returning.


*Please note that personalised items are non-refundable or exchangeable as each one is made up per your request unless it is an error from our end i.e spelling mistakes.

What is your delivery policy?

All orders are posted 2nd class via Royal Mail within 5 working days of your order.

If you require something quickly, please message or telephone before ordering. 

What if I can't find what I'm looking for?

Please get in contact via telephone, email or social media pages to discuss how we could help you.

 

07808842684

Norwich

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